Warranty Policy
To submit a warranty request, email [support@oseym.com]...
WARRANTY PROVIDED:
Subject to the following provisions, OSEYM warrants its products to be free from defects in material and workmanship for a certain period of time from the date of shipment by OSEYM. Details are as follows:
● The come with a (1) year limited warranty that includes
Within (1) year. Full-cover warranty: Free components, free repair service, free shipping costs.
(1)years. Limited warranty: Free components, the buyer is responsible for repair costs and shipping costs.
●All kits come with a full one (1) year warranty.
Within (1) year. Full coverage warranty. If the buyer wishes to exchange the product, he/she is responsible for any product upgrade costs that may be incurred.
(1) years. Limited warranty: Offer trade-ins to get new at 30%-50% off.
●Non-electrical products ( and/or accessories): No warranty provided. If you receive a parcel with missing accessories or any damaged products due to logistics, contact us within 7 days for a replacement or for us to send out the missing items.
THE WARRANTY APPLIES ONLY WHEN:
●Sold through the OSEYM direct sales website.
●Products are installed in applications in which ambient conditions are within the range of intended operating conditions.
Product failure is not due to external causes, including natural elements, human damage, improper or unauthorized use, or any other circumstances beyond the reasonable control of OSEYM. Adequate operating records must be provided to OSEYM upon request to verify that
to OSEYM upon request to substantiate that the Products have failed to comply with the terms of this Limited Warranty.
PLEASE NOTE:
●Warranty claims regarding the product must be submitted in writing to OSEYM After Sales [support@oseym.com] or an authorized sales representative within (30) days of discovery of the defect or malfunction.
●OSEYM may request that products be returned for inspection and verification of non-compliance, but will not accept any product for inspection, verification or return unless accompanied by a "Return Request" from the OSEYM Solutions Team.
●OSEYM reserves the right to modify or discontinue this Limited Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any Products purchased after such modification or discontinuance.
WARRANTY PROCEDURE:
Read before you submit any warranty requests. OSEYM Solutions Team will be at your service as soon as possible.
Contact OSEYM Solutions Team [support@oseym.com] with the following information readily prepared:
(1) Your Order information. Including your order number, purchase platform, and order email.
(2) A detailed description of the issue with pictures and/or videos.
(3) Photos of all labels on the original box. (if preserved)
(4) Associated proof of faulty/defective products. Photos and videos will help our team to provide a faster warranty service.
Shipments Issued From China: OSEYM ONLY offers free components/accessories within 1 years on the condition that the buyer is responsible for all the costs incurred - including shipping costs, customs costs, etc.
WARRANTY PROVIDED:
Subject to the following provisions, OSEYM warrants its products to be free from defects in material and workmanship for a certain period of time from the date of shipment by OSEYM. Details are as follows:
● The come with a (1) year limited warranty that includes
Within (1) year. Full-cover warranty: Free components, free repair service, free shipping costs.
(1)years. Limited warranty: Free components, the buyer is responsible for repair costs and shipping costs.
●All kits come with a full one (1) year warranty.
Within (1) year. Full coverage warranty. If the buyer wishes to exchange the product, he/she is responsible for any product upgrade costs that may be incurred.
(1) years. Limited warranty: Offer trade-ins to get new at 30%-50% off.
●Non-electrical products ( and/or accessories): No warranty provided. If you receive a parcel with missing accessories or any damaged products due to logistics, contact us within 7 days for a replacement or for us to send out the missing items.
THE WARRANTY APPLIES ONLY WHEN:
●Sold through the OSEYM direct sales website.
●Products are installed in applications in which ambient conditions are within the range of intended operating conditions.
Product failure is not due to external causes, including natural elements, human damage, improper or unauthorized use, or any other circumstances beyond the reasonable control of OSEYM. Adequate operating records must be provided to OSEYM upon request to verify that
to OSEYM upon request to substantiate that the Products have failed to comply with the terms of this Limited Warranty.
PLEASE NOTE:
●Warranty claims regarding the product must be submitted in writing to OSEYM After Sales [support@oseym.com] or an authorized sales representative within (30) days of discovery of the defect or malfunction.
●OSEYM may request that products be returned for inspection and verification of non-compliance, but will not accept any product for inspection, verification or return unless accompanied by a "Return Request" from the OSEYM Solutions Team.
●OSEYM reserves the right to modify or discontinue this Limited Warranty without notice provided that any such modification or discontinuance will only be effective with respect to any Products purchased after such modification or discontinuance.
WARRANTY PROCEDURE:
Read before you submit any warranty requests. OSEYM Solutions Team will be at your service as soon as possible.
Contact OSEYM Solutions Team [support@oseym.com] with the following information readily prepared:
(1) Your Order information. Including your order number, purchase platform, and order email.
(2) A detailed description of the issue with pictures and/or videos.
(3) Photos of all labels on the original box. (if preserved)
(4) Associated proof of faulty/defective products. Photos and videos will help our team to provide a faster warranty service.
Shipments Issued From China: OSEYM ONLY offers free components/accessories within 1 years on the condition that the buyer is responsible for all the costs incurred - including shipping costs, customs costs, etc.